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Modern Privacy Statement
This Privacy Policy describes how Modern Electric Water Company, (collectively, “Company,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you interact with our websites, mobile applications, and any other platforms that potential customers interact with where this Privacy Policy is linked (the “Platform”). It also tells you how you can reach us to get answers to your questions related to privacy.
TYPES OF INFORMATION WE COLLECT
We collect information about you in a variety of ways, depending on how you interact with us and our Platform:
- Directly from you when you provide it to us, such as when you register for an account, complete a form, sign up to receive communications from us, or contact us on the Platform.
- Automatically through cookies, server logs, and other similar technologies when you interact with our Platform.
- From other sources, including, for example, our affiliates, business partners, service providers, online social media networks, and other third parties, or from publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
The following provides examples of the type of information that we collect from you and how we use that information. If you fail to provide certain personal information when requested, we may not be able to fulfill our obligations to you, or we may be unable to comply with our legal obligations.
| Context | Types of Data | Primary Purpose for Collection and Use of Data |
|---|---|---|
| Account | To the extent applicable, we may collect your name, contact information, and other information we ask for when you create an account on the Platform. We also collect information relating to the actions that you perform while logged into your account. | We use this information to provide account related functionalities to our users. Accounts can be used for easy payment processing and to save your preferences and transaction history. |
| Cookies and First Party Tracking | We use cookies and clear GIFs. "Cookies" are small pieces of information that a website sends to a computer's hard drive while a website is viewed. | We use this information to ensure our Platform operates efficiently. |
| Mobile Devices | We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our Platform. | We use this information to identify unique visitors and understand how users interact with us on their mobile devices. |
| Text Messaging | If you choose to communicate with us by text message or enroll in our text message program, we may collect your mobile telephone number, the content of messages you send to us, information about messages we send to you and information regarding your consent to receive text messages or your decision to opt out. | We use this information to communicate with you, respond to your requests and provide information and services associated with your relationship with Modern Electric Water Company. |
HOW WE USE YOUR INFORMATION
In addition to the purposes and uses described above, we use information in the following ways:
- To identify you when you visit our Platform.
- To provide and deliver our services, including electricity and water.
- To improve our services and the reliability of the resources we provide.
- To streamline your payment process.
- To conduct analytics and improve user experience.
- To communicate with you, such as to respond to and/or follow up on your requests, inquiries, issues, or feedback.
- To send marketing and promotional materials including information about our services, programs, or promotions, or those of our business partners.
- To send and receive text messages related to customer service, account or service information, outages and other communications you request or consent to receive.
- To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violations of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
- To debug, identify, and repair errors that impair the intended functionality of our website and services.
- To comply with applicable legal or regulatory obligations, to establish or exercise our rights, and to defend against legal claims.
- For internal administrative purposes, including managing our operations and relationships.
- For such other purposes as you may consent to (from time to time).
HOW WE SHARE YOUR INFORMATION
- We may share your information in a variety of ways, including within our corporate affiliates (e.g., subsidiaries, joint ventures, or other companies under common control), with third parties that perform services on our behalf (such as payment processors), with any successors to all or part of our business or any of our brands, to comply with the law, to protect ourselves, or for other reasons with your consent. Any third parties with whom information is shared will provide the same or equivalent protection of information as required by applicable laws, regulations and guidelines.
- Notwithstanding the foregoing, mobile information, including mobile telephone numbers, text messaging originator opt-in data and consent, will not be shared, sold, rented or otherwise provided to third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that assist us in delivering our text messaging services, but those providers may use the information only as necessary to provide those services on our behalf.
CHILDREN
- The Platform where this Privacy Policy is located is meant for adults. We do not knowingly collect personally identifiable data from persons under the age of 18. If you are a parent or legal guardian and think your child has provided us with information, please contact us using the information in the Contact Us section below. Please mark your inquiries “Children’s Information Request.”
SECURITY & DATA RETENTION
The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet. We use reasonable means to safeguard personal information under our control. In the event that we are required by law to inform you of a breach of your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Information we maintain may be stored in the United States. If you live outside the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protection as those in your own country.
We retain your personal information for only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.
THIRD PARTY LINKS
Our Platform may contain links to other third-party sites that are not governed by this Privacy Policy. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices of third-party sites. We suggest that you read the privacy policies of those sites carefully.
CHANGES TO THIS PRIVACY POLICY
From time to time, we may change our Privacy Policy. We will notify you of any material changes to our Privacy Policy as required by law. Please check our Platform periodically for updates.
CONTACT US
If you have any questions, comments or concerns with respect to our privacy practices or this Privacy Policy, wish to exercise your privacy rights, or need to access this Privacy Policy in an alternative format due to having as disability, please feel free to contact us at CustomerService@ModernElectricWater.com or call us at (509) 928-4540. You may also write to us at the following address:
Modern Electric Water Company
904 North Pines Road
Spokane Valley, WA 99206