Payment Assistance

If you are having difficulty making your monthly payment:

Please call Modern Electric Water Company’s Customer Service Center
(509) 928-4540, Extension 1, Monday through Friday, 7:30 a.m. to 5:30 p.m

The following agencies may be able to offer additional support:

Spokane Neighborhood Action Program (SNAP)

(509) 456-SNAP (7627)
Visit the SNAP website
Distributes assistance funds during the heating season
Grants are based on income and family size

Washington Information Network 211

Call 211 for health and human service information
More information is available on the Win 211 website

Project Share

(509) 456-7627
Assists with funds based upon income and family size
Project Share was established to provide emergency energy assistance to those not eligible for heating assistance or who have exhausted all other available energy assistance sources
Funding comes from contributions made by utility customers
Assistance is provided only once every other heating season when funding is available

Modern Help or Modern Senior Help

(509) 927-1153 (Extension 12)
Funding is available for qualified Modern Electric Water Company customers
This funding is managed by Spokane Valley Partners

Payment Assistance Donations

Project Share donations help stabilize households-in-crisis
The funding helps keep homes warm when there are unforeseen circumstances that deplete available funds and make it difficult to pay household energy costs including:

- A sudden loss of income
- Expensive medical costs

- Malfunctioning heating equipment
- Other unforeseen circumstances