Payment Assistance

If you are having difficulty making your monthly payment:

  • Please call Modern Electric Water Company’s Customer Service Center
  • (509) 928-4540, Extension 1, Monday through Friday, 7:30 a.m. to 5:30 p.m

The following agencies may be able to offer additional support:

  • (509) 456-SNAP (7627)
  • Visit the SNAP website
  • Distributes assistance funds during the heating season
  • Grants are based on income and family size
  • Call 211 for health and human service information
  • More information is available on the Win 211 website
  • (509) 456-7627
  • Assists with funds based upon income and family size
  • Project Share was established to provide emergency energy assistance to those not eligible for heating assistance or who have exhausted all other available energy assistance sources
  • Funding comes from contributions made by utility customers
  • Assistance is provided only once every other heating season when funding is available
  • (509) 927-1153 (Extension 12)
  • Funding is available for qualified Modern Electric Water Company customers
  • This funding is managed by Spokane Valley Partners
  • Project Share donations help stabilize households-in-crisis
  • The funding helps keep homes warm when there are unforeseen circumstances that deplete available funds and make it difficult to pay household energy costs including:
    • A sudden loss of income
    • Expensive medical costs
    • Malfunctioning heating equipment
    • Other unforeseen circumstances