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Ways to Pay

Your Statement

You will receive your first statement within 10 to 40 days of opening your account.

Statements:

  • Are due upon receipt
  • Become past due approximately 20 days from the billing date (see our Credit Policy on our FAQs page)

What’s on My Bill?

Electric

Your monthly statement will include:

  • A basic charge* for the electric meter(s)
  • Energy usage
  • Any other miscellaneous fees or charges that may be applicable (such as street lighting)

Water

If you are also responsible for paying for the water service, your statement will include:

  • A basic charge* for the water meter(s)
  • Water usage (or estimate)

* The basic charge is a flat fee that helps cover the cost of maintenance and processing meter readings.

In Person

  • We accept:
    • Cash
    • Checks
    • Money orders
    • VISA, Discover, MasterCard, or American Express credit or debit cards
  • Payments are accepted at Modern’s Headquarters, located at 904 North Pines Road, Spokane Valley, WA 99206

By Mail

  • Checks or money orders with your remittance stub may be sent to us via the United States Postal Service (USPS)
  • Please mail your payment to:
    PO Box 141107
    Spokane Valley, WA 99214-1107

Online

  • This payment option offers instant posting with no processing fees
  • After you have established your online account, you may pay your statement with E-Check, or with your VISA, Discover, MasterCard, or American Express credit or debit card

By Phone

  • Customer Service: (509) 928-4540
  • Telephone Customer Service hours are Monday through Friday, 7:30 a.m. to 4:30 p.m.
  • Closed weekends and holidays

Automatic Payment Program

  • The Automatic Payment Program automatically deducts the exact amount of your payment from your checking or savings account 14 days after your billing date
  • Withdrawal dates may vary slightly from month to month

Drop Boxes

  • After-Hours Drop Box located on south side of headquarters
  • Rosauers: Sprague Avenue and University Road, Customer Service
  • Yoke’s Fresh Market (2 locations): 9329 East Montgomery and 13014 East Sprague, Customer Service

Your Financial Institution’s Online Bill-Pay Feature

  • Modern can accept third-party electronic payments sent from banks and credit unions
  • Please use your statement number as the payment reference

Budget Billing Plan

  • By paying a fixed amount on your utility statement every month you can build up credit on your account in the summer to help offset the cost of (typically) higher energy usage during the winter months
  • For more information, please call our Customer Service Center at (509) 928-4540 Extension 1, Monday through Friday, 7:30 a.m. to 4:30 p.m