How does Modern restore service?

Every outage is different, but our crews follow a process designed to safely restore service to the greatest number of customers as quickly as possible.

Electric Outages

1. Assess the outage to determine the cause and extent of the damage.
2. Dispatch crews with the equipment needed to safely make repairs.
3. Restore major electrical equipment that serves the largest number of customers.
4. Repair neighborhood lines and equipment to restore service to individual areas.
5. Restore individual services if damage exists between the power line and a specific home or business.

Water Outages

1. Assess the outage to determine the cause and location of the problem.
2. Dispatch crews with the equipment needed to safely isolate and repair the damaged water main, valve or other system equipment.
3. Repair or replace damaged infrastructure to restore the integrity of the water system.
4. Flush and test the system as needed to help ensure water quality and verify the repair is complete.
5. Restore water service to affected customers as quickly and safely as possible.

Safety is always our first priority throughout the restoration process.