Page Menu

Where can I pay my bill?

In Person / Drive-Thru

Pay your bill at Modern’s headquarters, located at 904 North Pines Road, Spokane Valley, WA 99206. We accept cash, checks, money orders, and Visa, Mastercard, Discover, or American Express credit or debit cards.

Lobby hours:

  • Monday through Thursday: 7:30 a.m. to 4:30 p.m.
  • Friday: 7:30 a.m. to 11:30 a.m.

Drive-thru hours:

  • Monday through Thursday: 7:30 a.m. to 5 p.m.
  • Friday: 7:30 a.m. to 11:30 a.m.

Closed weekends and holidays.

By Mail

Mail a check or money order with the remittance slip from your bill to:

Modern Electric Water Company
P.O. Box 141107
Spokane Valley, WA 99214-1107

Please use the return envelope provided with your bill.

Online / Mobile App

Pay your bill through your online account or Modern’s mobile app using a credit card, debit card, or checking account. Accepted cards include Visa, Mastercard, Discover, and American Express.

You can:

  • Submit a payment right away.
  • Schedule a payment for a future date.
  • Set up recurring payments through Auto Pay.
  • Pay using Google Pay or Apple Pay.

To get started, sign in to your online account or register for an account.

By Phone

Call (509) 928-4540, extension 1, to pay your bill by credit or debit card.

Phone payments are accepted by credit or debit card only. E-check payments from checking or savings accounts are not accepted by phone.

Phone customer service hours:

  • Monday through Thursday: 7:30 a.m. to 5 p.m.
  • Friday: 7:30 a.m. to 11:30 a.m.

Closed weekends and holidays.

Modern Pay — Automatic Bank Draft

Modern Pay automatically withdraws your utility bill payment from your checking or savings account. Your payment is withdrawn approximately 14 days after your billing date. Withdrawal dates may vary slightly from month to month.

To enroll or learn more, call (509) 928-4540, extension 1.

Drop Box

An after-hours payment drop box is located at the end of the drive-thru at Modern’s headquarters, 904 North Pines Road, Spokane Valley, WA 99206.

Bill Pay Through Your Bank or Credit Union

You may also pay through your bank or credit union’s online bill-pay service. Modern accepts third-party electronic payments from banks and credit unions.

Use the statement number shown on your bill as the payment reference.

Budget Billing Plan

Budget Billing allows you to pay a consistent monthly amount based on your average utility usage, helping you plan for seasonal changes in your bill.

Budget Billing is available after you have 12 months of usage history. To learn more, call (509) 928-4540, extension 1.

For questions about payment options, call Customer Service at (509) 928-4540 Extension 1. Phone customer service hours are Monday through Thursday, 7:30 a.m. to 5 p.m., and Friday, 7:30 a.m. to 11:30 a.m. Closed weekends and holidays.

Need Help Paying Your Bill?

Emergency assistance may be available for short-term help. Contact:

  • Spokane Neighborhood Action Partners (SNAP): (509) 456-7627
  • Project Share, managed by SNAP: (509) 456-7627
  • Partners Inland Northwest: (509) 508-4572

For additional referrals or to discuss payment arrangements, call Modern at (509) 928-4540, extension 1.