(509) 928-4540
Directions to Office
In Person
Cash, checks, money orders, VISA, Discover, MasterCard, or American Express credit or debit card payments are accepted at Modern’s Headquarters, located at 904 North Pines Road, Spokane Valley, WA 99206.
By Mail
Checks or money orders with your remittance stub may be sent to us via the United States Postal Service (USPS). Please mail your payment to PO Box 141107, Spokane Valley, WA 99214-1107.
Online
This payment option offers instant posting with no processing fees. After you have established your online account by registering at modernelectricwater.com, you may pay your statement with E-Check, or with your VISA, Discover, MasterCard, or American Express credit or debit card.
By Phone
Customer Service: (509) 928-4540
Telephone Customer Service hours are Monday through Thursday, 7 a.m. to 5 p.m. (closed Fridays, weekends and holidays)
Automatic Payment Program
The Automatic Payment Program automatically deducts the exact amount of your payment from your checking or savings account 14 days after your billing date. Withdrawal dates may vary slightly from month to month.
Drop Boxes
- After-Hours Drop Box located on south side of headquarters
- Rosauers: Sprague Avenue & University Road, Customer Service
- Yoke’s Fresh Market (two locations): 9329 East Montgomery and 13014 East Sprague, Customer Service
Your Financial Institution’s Online Bill-Pay Feature
Modern can accept third-party electronic payments sent from banks and credit unions. Please use your statement number as the payment reference.
Budget Billing Plan
By paying a fixed amount on your utility statement every month you can build up credit on your account in the summer to help offset the cost of (typically) higher energy usage during the winter months.
For more information, please call our Customer Service Center at (509) 928-4540 Extension 1, Monday through Thursday, 7 a.m. to 5 p.m.