You are important to us! We want to make sure we have the Power to Connect, to communicate with you, and provide you with excellent customer service.
As we embrace innovation and advances in technology, we need to make sure your contact information is accurate. Valid contact information is essential for building a solid foundation for better communication with you, our customer. According to the National Center for Health Statistics, since 2003 the percentage of people that live in wireless-only households has increased. This means many of Modern’s contact landline phone numbers are no longer in service. Additionally, it has been estimated that 31% of people change their email addresses after one year.
To better serve you, we are asking for updated contact information. You may choose to update your information through a variety of ways:
- Fill out our contact form
- Online on our Billing Portal > Account management > Contact Info
- On the back of your statement’s remittance stub
- By calling our office at (509) 928-4540, extension 1
Rest assured, Modern will not sell your contact information, and will only reach out to you for important company business.
We thank you in advance for your cooperation in granting Modern the Power to Connect with you.